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Viewers can't comment on a shared link

Symptom​

Viewers don't see a comment box on the shared page, or their comment fails with The comment could not be posted. Try again. or This link has had a lot of comments recently. Try again later.

Find the cause​

  1. Open the link's settings in the share window and select the Viewers tab.
    • If Comment is off or disabled, go to the first cause below.
    • If Comment is on and the viewer sees no box, go to the second cause below.
    • If the viewer sees This link has had a lot of comments recently, go to the third cause below.
    • If the viewer sees The comment could not be posted, go to the fourth cause below.

Cause: Comment is off by default for every link. When your Jira admin turned viewer comments off for the site, the switch is disabled and says so.

Solution:

  1. Turn on Comment, then select Save changes.
  2. If the switch is disabled, ask a Jira admin to turn on Allow viewer comments under Viewer Comments on the Sharing Policy tab.

The viewer is looking in the wrong place​

Cause: On a board or filter link, the comment box isn't on the board or the table. It's in the side panel of each work item.

Solution: Ask the viewer to select a card or a row. The comment box is in the panel that opens.

Cause: Each link takes at most 10 comments an hour and 50 a day, to protect the work item from spam.

Solution: Ask the viewer to try again later. If one audience comments a lot, give it its own link: see Give each audience its own link.

Jira refused the comment​

Cause: The work item was deleted or moved, or the app can no longer read or write it.

Solution: Check that the work item still exists, then see Error: "This work item can't be shown" for how to give the app access.

Still not working?​

Contact support and include the work item key and the message the viewer sees.