📂 External Share & Public Links for Jira
Overview
External Share & Public Links for Jira enables you to securely share individual Jira Work Items with external stakeholders via unique, randomly-generated public links. Unlike native Jira anonymous access which exposes entire projects, the app gives you granular control - share only the specific Work Items you choose, with the ability to revoke or regenerate links at any time.
Key Benefits:
- Selective Sharing: Share individual Work Items, not entire projects
- View-Only Access: External users can view Work Item details but cannot modify anything
- Enhanced Security: Each share generates a unique random link that can be revoked anytime
- No License Required: Recipients don't need Jira accounts or licenses
- Instant Access: Share links via email, chat, or any communication channel
Who Is This App For?
- Project managers — Share specific Work Items with clients or stakeholders without granting full Jira access.
- Support teams — Let external customers track their support tickets via a secure, view-only link.
- Developers and consultants — Collaborate with vendors or partners on individual Work Items without requiring Jira licenses.
- Executives and stakeholders — Receive ad-hoc Work Item links for visibility without needing to learn Jira.
- Cross-team collaborators — Work across organizational boundaries without VPN, SSO, or Jira accounts.
Common Use Cases
1. Client Communication
Share specific bug reports or feature requests with clients without giving them full Jira access. Perfect for:
- Providing status updates on reported Work Items
- Demonstrating progress on custom development
- Gathering feedback on specific Work Items
- Transparent communication without exposing internal processes
2. Vendor Collaboration
Work with external contractors, consultants, or vendors:
- Share requirements or specifications for specific Work Items
- Allow vendors to track assigned Work Items without Jira licenses
- Coordinate on integration issues or technical dependencies
- Review deliverables linked to specific Work Items
3. Executive & Stakeholder Reporting
Keep leadership informed without requiring them to learn Jira:
- Share critical incidents or blockers requiring attention
- Provide visibility into high-priority initiatives
- Enable executives to review specific Work Items without system access
- Support board presentations with direct Work Item links
4. Customer Support
Enhance support transparency:
- Let customers track their support tickets
- Share resolution details and root cause analysis
- Provide proof of issue completion
- Build trust through transparent communication
5. Cross-Organizational Collaboration
Work across company boundaries:
- Share Work Items with partner organizations
- Coordinate on joint projects with external teams
- Facilitate open-source or community contributions
- Enable collaboration without VPN or SSO complexity
Features
- Individual Work Item Sharing: Share specific Jira Work Items one at a time, maintaining complete control over what's accessible
- Randomly Generated Links: Each share creates a unique, unpredictable URL for enhanced security
- View-Only Access: External users can see Work Item details, comments, and attachments but cannot edit or comment
- Instant Revocation: Revoke or regenerate links at any time to immediately cut off access
- No Authentication Required: Recipients don't need Jira accounts, licenses, or credentials
- Easy Sharing: One-click sharing from the Work Item's Actions menu
- Access Tracking: Monitor which Work Items have been shared and manage all active links
- Zero Configuration: Works out-of-the-box with no permission scheme modifications required
How to Use
- Install the app from the Atlassian Marketplace
- Configure permissions — an admin should restrict who can share links via Jira Settings → Marketplace Apps → Share Public Link → Permissions. See the Configuration guide for details.
- Open any Jira Work Item you want to share
- Click the "Actions" menu (⋯) in the top-right corner
- Select "Share Public Link" from the menu
- Copy the generated link and share it with your external stakeholders via email, chat, or any channel
The recipient can access the Work Item immediately without logging in. You can revoke or regenerate the link anytime from the same menu.
Why Not Use Native Jira Anonymous Access?
Jira has built-in anonymous access, but it's risky and limited. It requires making entire projects public with no way to selectively share individual Work Items or revoke access to specific content. This approach exposes all project data to the internet and creates significant security and compliance risks.
The app provides a secure alternative with granular control - share only what you need, when you need it, with the ability to revoke access anytime.
👉 Learn more about the risks of native Jira anonymous access
Data Security & Compliance
The app runs entirely on Atlassian Forge — all data stays within the Atlassian ecosystem and no information is sent to any external server. If your organisation evaluates apps against the "Runs on Atlassian" (RoA) certification, see Why This App Is Not "Runs on Atlassian" for a full explanation of what RoA means and why the app does not carry the badge despite keeping all data inside Atlassian.
Testimonials from our internal Atlassian consultants
- Karim A., Project Manager
"This app is a game changer! It simplifies external collaboration by allowing us to share Jira Work Items with clients and stakeholders securely, without needing them to have an account. It's easy to use and helps us keep things moving!" - Albrecht F., Product Owner
"This app streamlines communication with stakeholders who don't have Jira access. We can share Work Item details effortlessly while ensuring the link stays secure."
Get Started
Ready to securely share Jira Work Items with external users?
Install External Share & Public Links for Jira from the Atlassian Marketplace →
For questions or support, contact our team through the Marketplace support portal.