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A section doesn't appear on a shared link

Symptom​

You switched on a section, such as Comments, Attachments or Child work items, but viewers don't see it.

Find the cause​

  1. Open the share window and select Preview as viewer.
    • If the preview shows the section with Nothing here yet, go to the first cause below.
    • If the preview shows the section with content, go to the second cause below.
    • If the section is missing from the preview too, go to the third cause below.

The section is empty​

Cause: Viewers see a section only when it has content. The number next to each section in the share window, for example Comments (0), shows how much it holds.

Solution: Nothing to fix. The section appears as soon as there is content in it.

The changes weren't saved​

Cause: The preview shows your current settings, including unsaved ones. The link shows what was last saved.

Solution:

  1. Select Save changes in the share window.
  2. Ask the viewer to reload the page. The link always shows the latest saved settings.

Some content is never shared​

Cause: Some content stays out of every shared link:

  • Internal comments in service spaces, and comments or work log entries restricted to a role or group.
  • On a board link, child work items that aren't on the same board.
  • Linked and child work items in spaces your Jira admin doesn't allow to be shared.

Solution: When content is held back, the share window shows a warning next to the section, and the tab carries an amber dot. To share the content, change its visibility in Jira, or ask a Jira admin to allow the space. See Sharing policy settings.

Still not working?​

Contact support and include the work item key and the sections you switched on.