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Troubleshooting

Find the symptom you see, then follow its page to fix it. If nothing here helps, contact support.

A diagram shows an error instead of the drawing​

The code has a Mermaid syntax error. See Error: "This diagram has an error".

A diagram says it can't be loaded here​

The macro is in a template, or its page no longer exists. See Error: "This diagram can't be loaded here".

The Mermaid Diagram macro doesn't appear in Confluence​

See The Mermaid Diagram macro doesn't appear in Confluence.

The Mermaid Diagrams panel isn't on a work item​

Jira shows the panel only after someone adds it. See The Mermaid Diagrams panel isn't on a work item.

There's no Edit diagram button, or the editor can't save​

See I can't edit a diagram.

Mermaid code on a page or work item isn't drawn​

See Mermaid code on a page or work item isn't drawn.

My diagram looks different after the update​

Mermaid 12 changed the default look and layout. See My diagram looks different after the update.

Diagrams don't show in Safari or an older browser​

See Diagrams don't show in Safari or an older browser.

Before you contact support​

Include:

  • The product (Confluence or Jira) and the page or work item where it happens.
  • What you did, what you expected, and what you saw, with a screenshot if you can.
  • The diagram code, if you can share it.
  • Your browser and its version.