Skip to main content

Transitions Count

Overview​

The Transitions Count field is a read-only metric that tracks how many times an issue transitions between statuses in Jira. To create and configure this field, refer to the native Jira Custom Fields page.

When configuring this field:

  • If multiple statuses are selected in the 'from' or 'to' fields, they are evaluated using an OR condition. This means that any selected status will increase the counter.

Transition Count Configuration

Use Cases​

  • Issue Attention Highlighting: Helps identify issues needing more attention, such as tracking the number of times an issue is reopened.
  • Quality Assurance Metrics: Provides KPI/SLA metrics, like counting transitions to critical statuses such as 'Escalate', crucial for support teams.

Create and configure the custom field​

Create and configure your custom field by following the instructions in our Getting Started guide on FieldCraft Custom Field Configuration.